provider directory

Most provider data still lives in spreadsheets and siloed systems; Megan Schmidt, Madaket Health CEO, says this underlying data structure must be fixed before AI can enhance directory accuracy to boost patients' access to care.

The directory contains information on more than 2.7 million providers nationwide with over 65 million data points.

By bringing both companies' online reputation management tools in-house, Press Ganey aims to combine patient feedback and online acquisition into a single digital platform.

Sara Vaezy, the chief digital strategy officer at Providence-St. Joseph Health, says everything else follows from an accurate, up-to-date and user-friendly directory.